Returns & Refund Policy
RETURNS & REFUND POLICY
At majelux, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.
🌱 Return Eligibility
We accept return requests within 30 days of receiving your order.
To be eligible for a return, items must be:
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Unused and in original condition
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In original packaging
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Accompanied by proof of purchase
🌸 Non-Returnable Items
Due to the nature of our products, certain items cannot be returned:
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Opened or used seed packets
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Seeds that have been planted or improperly stored
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Perishable or natural growth-related items after use
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Items marked as final sale (if applicable)
🌿 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will offer:
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A replacement, or
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A refund
Please include clear photos when contacting support.
🌼 Refund Process
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time is typically 5–10 business days, depending on your payment provider
🌱 Shipping Costs
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Shipping fees are non-refundable
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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If a refund is approved, original shipping fees may be deducted
🌸 Order Cancellation
Orders can only be canceled within 12 hours of purchase.
After this time, orders may already be processed or shipped and cannot be canceled.
🌿 Seeds & Growing Disclaimer
Due to the natural characteristics of seeds and environmental factors:
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Germination rates may vary depending on climate, soil, and care
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We do not guarantee specific growth results
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Improper handling or storage may affect seed performance
🌼 Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your payment provider
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Contact your bank
If the issue persists, please contact us.
🌱 Contact Us
If you have any questions about returns or refunds, please contact: