Returns & Refund Policy

At Majelux, we want you to be completely satisfied with your purchase. If you are not fully happy with your jewelry, we are here to help.

Please read our Returns & Refund Policy carefully before requesting a return.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition

• Include all original packaging and accessories

• Be free from damage, wear, or signs of use

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

• Items that have been worn, damaged, or altered

• Personalized or customized jewelry

• Items without original packaging

• Clearance or final sale items

If you are unsure whether your item qualifies for a return, please contact our customer support team.

3. Return Process

To request a return, please contact us with:

• Your order number

• The reason for your return

• Photos of the item if there is a quality issue

Once your return request is approved, we will provide instructions on how to proceed.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service when returning items, as Majelux is not responsible for lost return packages.

5. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our part.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include photos or videos showing the issue so we can assist you as quickly as possible.

We will review the situation and provide an appropriate solution, including a replacement or refund when applicable.

7. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be canceled.

8. Exchanges

If you would like to exchange an item, please contact our support team.

Exchanges are subject to product availability and approval.

9. Contact Us

If you have any questions about returns or refunds, please contact our customer support team.

We appreciate your trust in Majelux and are committed to making your shopping experience simple, secure, and enjoyable.