SHIPPING & DELIVERY

SHIPPING & DELIVERY POLICY

At majelux, we are committed to delivering your order safely and efficiently.

🌍 Shipping Coverage

We ship to most countries worldwide. However, due to customs regulations and agricultural restrictions, some regions may have limitations on seed shipments.

If your order cannot be shipped to your location, we will notify you as soon as possible.

⏱ Processing Time

• Orders are processed within 1–3 business days

• Orders are not processed on weekends or public holidays

Processing time is separate from shipping time.

🚚 Shipping Time

Estimated delivery times:

• United States: 7–15 business days

• Canada & Europe: 7–18 business days

• Australia & New Zealand: 8–18 business days

• Other countries: 10–20 business days

Please note that delivery times may vary depending on destination and customs processing.

📦 Shipping Fees

• Shipping fees are calculated at checkout

• Free shipping may be offered during promotions

• Customers will only be charged once for shipping costs (including return-related shipping if applicable)

🔍 Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow 2–5 business days for tracking updates to appear.

⚠️ Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

🌱 Seeds & Agricultural Notice

Due to the nature of seeds and international regulations:

• Some countries may inspect or restrict seed imports

• Delivery delays may occur due to customs inspection

• Germination results may vary depending on climate, soil, and care conditions

We appreciate your understanding.

📦 Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

📬 Lost or Delayed Packages

If your order is significantly delayed or lost, please contact us.

We will assist you in resolving the issue with the shipping carrier.

📧 Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: gongleservice1@outlook.com